Tax Invoice Management Systems (TIMS) and Electronic Tax Invoice Management Systems (eTIMs) are KRA-mandated solutions that enable real-time transmission of invoice data to Kenya Revenue Authority servers.

If your business is VAT-registered in Kenya, you are legally required to use a KRA-approved fiscal device. Pergamon is an approved TIMS/eTIMs dealer offering both hardware and software solutions.

Important Failure to comply can result in penalties. Contact us to get the right device for your business size.

We supply a wide range of KRA, TRA, and RRA-approved fiscal devices including:

• TIMS Type A & C – for VAT-registered businesses
• Mercury 130W ETR – we are the No.1 supplier in Africa
• eTIMs-compliant devices for electronic invoicing
• Electronic Billing Machines (EBMs) for Rwanda operations

All our devices are sourced from authorised manufacturers and come with full official documentation.

Every KRA-approved fiscal device has a unique serial number verifiable on the KRA iTax portal. When you purchase from Pergamon, we provide full compliance documentation and assist you in registering the device with KRA.

Tip Always insist on purchasing from authorised dealers like Pergamon to avoid counterfeit devices, which can expose your business to penalties.

Yes. Our technical team has experience integrating eTIMs with various ERP and accounting platforms, including Microinvest IncoPOS, QuickBooks, Sage, and custom systems.

We offer end-to-end setup: device supply, software configuration, staff training, and post-installation support. Reach out to our team to schedule an integration assessment.

Pergamon operates state-of-the-art service centres in Kenya, Tanzania, and Rwanda, staffed by certified engineers with access to original spare parts.

• Contact our support line immediately
• Retain copies of your last valid transactions
• Bring the device to the nearest Pergamon service centre or request an on-site visit

Most repairs are completed within 1–3 business days depending on part availability.

Yes. Once you purchase a TIMS or eTIMs device from us, our team walks you through the full KRA registration process on iTax, including pinning the device to your business and obtaining the required compliance certificate.

Tip Have your KRA PIN, business registration certificate, and VAT certificate ready to speed up the registration process.

TIMS devices are specifically mandated for VAT-registered businesses. However, non-VAT-registered businesses may still be required to use Electronic Tax Registers (ETRs) under certain KRA requirements.

Contact our team and we will advise you on the correct device type based on your business registration and revenue thresholds.

Pergamon is a Master Partner of Incotex and the authorised reseller of Microinvest IncoPOS — a robust ERP and POS solution used across retail, hospitality, restaurants, and service businesses.

• All-in-one POS terminals and touchscreen monitors
• Thermal and label receipt printers
• Barcode scanners and label printers
• Cash drawers and peripherals

Pergamon has deployed POS solutions across a wide variety of sectors, including:

• Retail – clothing shops, shoe stores, supermarkets
• Hospitality – hotels, restaurants, bars, and lounges
• Beauty & Wellness – salons and spas
• SACCOs and financial cooperatives
• Telecommunications and national utility companies

Yes. Microinvest IncoPOS ERP includes full inventory tracking, allowing you to monitor stock levels, set reorder alerts, track sales per product, and generate detailed reports in real time.

Tip Businesses using our integrated label printers alongside IncoPOS have reported significantly faster stocktaking and fewer stock discrepancies.

Absolutely. Every POS deployment includes hands-on staff training at your premises, covering:

• Initial setup and configuration
• Day-to-day operations walkthrough
• Reporting and back-office training for managers
• Detailed documentation and user manuals

We also offer refresher training sessions for new staff or after system updates.

Yes. Microinvest IncoPOS can be integrated with KRA-approved eTIMs devices and APIs, ensuring every sale automatically generates a compliant tax invoice transmitted to KRA in real time.

Note Integration configuration may require a site assessment. Our technical team will evaluate your setup and confirm compatibility before installation.

Yes. Microinvest IncoPOS is designed to continue operating during internet outages. Transactions are stored locally and synced with the central server once connectivity is restored.

For eTIMs compliance, offline transactions are queued and transmitted to KRA as soon as the connection is re-established, in line with KRA's accepted offline protocols.

• CCTV surveillance systems – indoor and outdoor cameras with monitoring software
• Access control systems – biometric, keycard, and PIN-based entry
• Alarm and intruder detection systems
• Time and attendance systems for workforce management

We handle supply, installation, configuration, and ongoing maintenance of all security systems.

Yes. Our CCTV systems support remote access via smartphone apps and web dashboards, allowing business owners to monitor their premises in real time from anywhere in the world.

We configure cloud storage or on-site NVR/DVR recording tailored to your security and data retention requirements.

Yes. Pergamon's biometric and access control systems can be integrated with popular HR and payroll platforms to automate attendance records, reducing manual data entry and improving payroll accuracy.

Note Integration capability depends on your HR software. Contact our team for a compatibility assessment before purchase.

• Basic CCTV setup (4–8 cameras): 1 day
• Access control for a single entrance: 1 day
• Multi-floor enterprise installations: 3–7 days

Our team will provide a detailed timeline after conducting a site survey. We also offer after-hours and weekend installations to minimise business disruption.

Yes. Pergamon offers annual service and maintenance contracts for all security systems we install. These include scheduled preventive maintenance visits, priority response to faults, and discounted spare parts.

Contact our team to discuss a maintenance plan suited to your system size and budget.

Pergamon supplies advanced banking cash management equipment including the DORS 800 currency counting and sorting machine, featuring:

• Counterfeit currency detection
• High-speed note sorting and counting
• Multi-currency support

We serve SACCOs, banks, forex bureaus, supermarkets, and any business handling significant cash volumes.

• Printers (thermal, label, inkjet, laser)
• Photocopiers and document scanners
• Shredders and laminating machines
• UPS and power backup solutions
• Networking and connectivity equipment

All products come with warranty support and after-sales service from our certified team.

Yes. Pergamon carries original spare parts and genuine consumables for all the brands and devices we sell. Using genuine parts ensures optimal performance and does not void manufacturer warranties.

We maintain a well-stocked spare parts inventory in all three country offices — Kenya, Tanzania, and Rwanda.

Yes. The DORS 800 uses a combination of UV, MG, IR, and image detection technologies to verify banknote authenticity across multiple currencies, including Kenyan Shillings (KES), Tanzanian Shillings (TZS), Rwandan Francs (RWF), US Dollars, and Euros.

The machine's detection database can be updated as currency security features evolve.

Yes. All office equipment sold by Pergamon is backed by our after-sales service network, offering:

• Warranty repairs at our service centres
• On-site maintenance visits
• Consumables supply (toner, ink, paper rolls, ribbons)
• Equipment trade-in and upgrade programmes

Our offices and support centres operate Monday to Friday, 8:00 AM – 5:00 PM local time in each country.

• Kenya: +254 111 050 950
• Rwanda: +250 788 712 795
• Tanzania: Contact the Tanzania branch office directly

• Call our support line during business hours
• Email us with your device details and the issue description
• Walk in to any of our service centres with the device

For on-site visits, our engineers will schedule a convenient time. Please have your purchase receipt or device serial number ready to speed up the process.

Yes. All hardware sold by Pergamon includes a manufacturer's warranty (typically 1 year for most fiscal and POS devices).

Important Warranty cover applies only to devices purchased from authorised Pergamon outlets and is void if the device has been tampered with by unauthorised personnel.

In many cases, yes. Our certified engineers can diagnose and repair a wide range of fiscal devices, POS hardware, and office equipment, including devices not originally purchased from us.

However, original spare part availability may be limited for brands we do not officially stock. Contact us with your device make and model for an initial assessment.

For clients in Nairobi, Dar es Salaam, and Kigali, we typically schedule on-site visits within 24–48 hours of a service request during working days.

For upcountry or regional locations, response times may vary. We also offer remote diagnostics via phone and email for issues that can be resolved without a physical visit.

• Device make, model, and serial number
• A description of the fault or error message
• Your proof of purchase or Pergamon invoice number
• Your business name, location, and contact person

The more detail you provide upfront, the faster our engineers can prepare the right tools and parts for your visit.

• KRA – Kenya Revenue Authority
• TRA – Tanzania Revenue Authority
• RRA – Rwanda Revenue Authority

Our staff are trained and certified to provide compliant fiscal solutions across East Africa.

• Assessment of your current systems and compliance gaps
• Supply of the correct KRA/TRA/RRA-approved device
• Device registration with the relevant revenue authority
• Software integration with your existing billing/ERP system
• Staff training on correct usage and documentation
• Ongoing support and troubleshooting

We have helped over 500,000 customers achieve and maintain compliance in Kenya alone.

If your fiscal device malfunctions, contact Pergamon immediately to document the failure and get a repair or replacement underway. Revenue authorities generally require businesses to report device failures promptly.

Tip Keep all receipts, repair logs, and correspondence as evidence of good-faith compliance. Pergamon provides written service reports you can present to KRA if required.

Generally, each business outlet or branch requires its own registered fiscal device. Revenue authority regulations in Kenya, Tanzania, and Rwanda require device-to-outlet registration.

However, certain eTIMs software solutions allow centralised reporting across branches through a head-office integration. Our team can advise on the best architecture for your multi-branch setup.

Under the Kenya Tax Laws (Amendment) Act, businesses that fail to comply with TIMS/eTIMs requirements face:

• Fines of up to KES 1,000,000 or imprisonment
• Disallowance of input VAT claims
• Potential business closure orders during audit

Important Penalties are assessed per un-receipted transaction, meaning repeated non-compliance compounds significantly. Contact Pergamon immediately if you have not yet installed a compliant device.

KRA and TRA require periodic inspection and recertification of fiscal devices. The typical recertification cycle is every 2 years, though this can vary by device type and regulatory updates.

Pergamon will notify clients approaching their recertification window and handle the process on your behalf, including liaising with the relevant revenue authority.