---
title: "Is it possible to re-install the eTIMS client software from one device to another?"
description: "Yes. It is possible. However, you will be required to visit the nearest KRA office for assistance. The following will be required: - In case the device was stolen, provide the Occurrence Book (OB) report from a police station confirming…"
url: "https://pergamongroup.com/docs/is-it-possible-to-re-install-the-etims-client-software-from-one-device-to-another/"
updated: "2024-11-18"
category: eTIMS
---

# Is it possible to re-install the eTIMS client software from one device to another?

Yes. It is possible. However, you will be required to visit the nearest KRA office for assistance. The following will be required:

- In case the device was stolen, provide the Occurrence Book (OB) report from a police station confirming theft of the device.
- In case the device malfunctioned, provide a job card from a qualified technician confirming the malfunction.
- In any other case such as software upgrade or change of device, provide relevant supporting documents.