Yes. It is possible. However, you will be required to visit the nearest KRA office for assistance. The following will be required:
- In case the device was stolen, provide the Occurrence Book (OB) report from a police station confirming theft of the device.
- In case the device malfunctioned, provide a job card from a qualified technician confirming the malfunction.
- In any other case such as software upgrade or change of device, provide relevant supporting documents.
