Welcome to our Frequently Asked Questions (FAQ) section. Here you’ll find answers to the most common questions about our products, services, and policies. If you don’t see your question listed here, feel free to reach out to us directly—we’re always happy to help.
How is integration handled and what are the conditions that should be met for integration
Api Integration, technical documentation, and troubleshooting.
From SP errors, Error 26 error 30 etc and the steps taken to resolve the errors
What EasyTax eTIMS Solution arre available and fit my busines needs
Location, warranty terms, product offerngs and operating hours
Payment terms, returns and refund, service and user agreements
Common questions with detailed aswers from our specialists
The Tax Invoice Management System (TIMS) is an upgrade of the current Electronic Tax Register (ETR) regime that was rolled out in 2005.
It will facilitate electronic tax invoice management through standardization, validation, and transmission of invoices to KRA on a real time or near real time basis.
A taxpayer must:
Be VAT Registered as per the provisions of the VAT Act 2013
Have an invoicing system with the capability to transmit invoices to KRA systems
Have internet connectivity
The VAT taxpayer should continue using the tax register as usual. Once the internet connectivity is restored, the invoices generated and stored in the tax register’s memory will be automatically transmitted to KRA.
Only VAT registered taxpayers are required by law to use a tax register as per the VAT Act (2013) and the VAT (ETI) Regulations (2020)
Yes, the requirement to adopt a compliant ETR applies to all VAT registered taxpayers regardless of the billing system in use.
Data entry errors made when generating an invoice may be corrected through issuance of credit notes or debit notes which must reference the original invoice number.
Yes. The ETRs have the ability to generate credit or debit notes for purposes of amending or correcting invoices. The credit/debit note will also be transmitted to KRA and must make reference to the original invoice number.
Failure to comply with any of the Regulations will result in penalties as specified in Section 63 of the VAT Act (2013) which states that “A person convicted of an offence under this Act for which no other penalty is provided shall be liable to a fine not exceeding one million shillings, or to imprisonment for a term not exceeding three years, or to both”
The unit of currency to feature in books of account, tax returns and tax invoices must be in Kenya shillings as per Section 23 of the Tax Procedures Act. Taxpayers are advised to convert the foreign currency into the Kenyan shilling equivalent value using the prevailing CBK mean rate for the day. The foreign currency values may appear on the invoice, however for tax purposes reference will be made to the Kenya shilling values.
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Pergamon Group Ltd is your one stop shop for all your business ICT solutions. We specialize in a wide range of services including KRA APPROVED TIMs and eTIMs SOLUTIONS, point of sale solutions, security solutions, and banking and office equipment.
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